Sales of products via the Internet are governed by articles 45 to 67 of Legislative Decree 206/2005 (Consumer Code). This legislation provides the consumer with the right to withdraw from contracts or contractual proposals, guaranteeing him the right to return the purchased product and obtain reimbursement of the expense incurred. The right of withdrawal does not apply to audiovisual products and sealed IT software products opened by the consumer, nor to sealed goods which are not suitable for return for hygienic reasons or related to health protection which have been opened after delivery.
The Customer is responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the products, that is:
- – in the absence of the original packaging;
- – in the absence of integral elements of the product.
The right of withdrawal is reserved exclusively for consumers (natural persons who purchase the goods not for purposes related to their professional, commercial or entrepreneurial activity), therefore it cannot be exercised by legal entities and natural persons acting for purposes related to the activity professional activity possibly carried out.
The costs of returning the product are borne by the Customer.
Methods and times for exercising the right of withdrawal
The Customer has a period of 14 (fourteen) days to withdraw.
The withdrawal period ends after 14 (fourteen) days from receipt of the goods or, in the case of services, from the conclusion of the contract. Within this period the Customer must communicate to DE.LA.RO® the desire to withdraw from the contract by sending an email to info@delaro.it.
Within 3 (three) working days of receiving the withdrawal notice, DE.LA.RO® will send the Customer, to the email address indicated in the order or in the withdrawal request, the Return Authorization Number (NAR) which will identify the practice.
Within 14 (fourteen) days of receiving the Return Authorization Number (NAR), the Customer will, at his own expense, ship the carefully packaged product, indicating on the packaging the Return Authorization Number (NAR) assigned by DE.LA.RO®, at the following address:
DE.LA.RO®
Operational headquarters in Via del Commercio, 110 – Urgnano (BG) – 24059
The deadline is considered respected if the Customer ships the product before the expiry of the 14 (fourteen) day period.
Method and timing of reimbursement to the Customer of the cost of the product and shipping costs
The refund is managed based on the method chosen for the withdrawal, i.e. through the online channel or returning the product to the store.
Online Withdrawal
If you decide to carry out the withdrawal by email, with the return of the product by shipping it (as per previous indications), the refund procedure is as follows:
- pursuant to article 56 of Legislative Decree 206/05 will refund all payments within 14 (fourteen) days from the date on which it became aware of the exercise of the right of withdrawal by the Customer, including delivery costs (with the exception of additional costs resulting from the possible choice of a type of delivery different from the least expensive type of standard delivery offered by DE.LA.RO®); in any case the Customer will not have to bear any costs as a consequence of this reimbursement.
DE.LA.RO® may withhold the refund until it has received the intact product or until the Customer has demonstrated that he has sent the goods back, depending on which situation occurs first.