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Terms and Conditions

1. Ownership of the site

The website https://www.delaro.it/ is owned by DE.LA.RO® – Via del Commercio, 110 – Urgnano (BG) – 24059, P.IVA / C.F. IT06668320960 (hereinafter “DE.LA.RO®”), and is aimed at the retail sale of products and services online.

2. Scope of application.

These general terms and conditions of sale (hereinafter referred to as “General Terms and Conditions”) govern the sale of products and services on https://www.delaro.it/ (hereinafter referred to as “Site”) in the version published at the time of the order.

These General Terms and Conditions of Sale together with the conditions regarding the terms of payment and delivery of goods, form an integral part of the contract of sale concluded between the Customer and DE.LA.RO®.

The range of products and services on https://www.delaro.it/ is addressed to individuals and legal entities.

DE.LA.RO® does not sell products to minors, who may proceed to purchase products only by involving a parent or guardian; the Customer assumes all responsibility resulting from any untrue information in this regard.

DE.LA.RO® urges the Customer to read these General Terms and Conditions of Sale carefully before making any purchase, to print them or otherwise keep a copy.

By making any purchase in the manner provided on the Site, in the “Customer Support” section, the Customer declares that he/she has read all the information provided during the purchase process and fully accepts the General Conditions of Sale, Payment and Delivery.

3. Applicable regulations

The buying and selling of products and services through electronic means is governed by Articles 45 to 67 “Of Consumer Rights” of Leg. September 6, 2005 no. 206 (Consumer Code) as amended and by Leg. April 9, 2003 no. 70 on electronic commerce. The contract of sale entered into between the Customer and DE.LA.RO® shall be governed by and construed in accordance with Italian Law.

4. The Contract of Sale – Mode of Purchase

4.1. In order to make purchases, it is necessary for the Customer to be registered on the Site, or he/she may purchase without registering, but providing all personal data necessary for the issuance of the invoice and delivery of the purchased products.

4.2. The presentation of products and services on the Site or through DE.LA.RO® applications for mobile devices constitutes an invitation to purchase.

4.3. The Customer can purchase the products visible at https://www.delaro.it/, illustrated on the homepage of the Site within the respective sections by product category, as described in the relevant information sheets.

4.4. Products posted on the Site may be:

“Express,” meaning physically in stock and therefore, as such, orderable by the Customer.

“**Delivery in…**”: in this case the product can be ordered by the Customer even if it is not physically available in the warehouse. DE.LA.RO® will place an order with its supplier for the item chosen by the Customer. The time required for DE.LA.RO® to receive these products varies between 3 and 20 Business Days.

4.5. At the time the purchase order is placed, the Customer has the opportunity to choose the Payment and Delivery Method he or she prefers.

The Customer’s purchase order will then be considered as a contractual proposal to purchase addressed to DE.LA.RO® for the listed products, each considered individually. Upon receipt of the purchase order, DE.LA.RO® will automatically send an email confirming that the order has been accepted (“Order Acceptance”).

The Customer undertakes to verify the correctness of the data in the e-mail confirming the Order Takeover and to promptly report any system errors to DE.LA.RO®.

The email confirming the Order Intake contains the following data:

Order number and date

Product(s), quantity, price

Payment type chosen

Cost of Transportation

Total order amount

4.6. The contract of sale between the Customer and DE.LA.RO® shall be concluded only when DE.LA.RO® sends the Customer a separate e-mail containing the product shipment and invoice information and constituting acceptance of the Customer’s proposed purchase (“Shipment Confirmation”). The charge will occur only when the products included in the Customer’s order are shipped. It is, however, without prejudice to the Customer’s right of withdrawal under the terms and conditions set out in the section on the Site.

4.7. DE.LA.RO®, due to the nature of the Internet, cannot guarantee uninterrupted access and error-free transmission of services. In addition, access to the Site and/or services offered by DE.LA.RO® may occasionally be suspended or restricted to allow for the performance of repair or maintenance work or the introduction of new products or services. DE.LA.RO® will attempt to limit the frequency and duration of such suspensions and/or limitations.

4.8. Until the Shipment Confirmation email referred to in Art. 4.7. above, DE.LA.RO® shall not be liable for any delay or non-performance (including cancellation of order taking) of the obligations set forth in these General Terms and Conditions of Sale and the Payment and Delivery Terms and Conditions, if the delay or non-performance arises from unforeseeable circumstances or force majeure. This provision does not affect the Customer’s rights under the law and in particular the Customer’s right to receive the purchased products within a reasonable period of time or to be reimbursed in the event of non-delivery due to circumstances arising from unforeseeable circumstances or force majeure.

5. Prices

The sale prices of products posted on the Site include VAT. DE.LA.RO® declares that the prices are those indicated on the Site, guaranteeing the controls of the correctness of the prices. If, due to misunderstandings or other inconveniences attributable to the operation of computer systems, a price other than the actual price (“Obstructive Error”) is indicated in error, DE.LA.RO® will contact the Customer to verify whether he/she still wishes to purchase the product at the correct price, as, if not, the order cannot be processed.

6. Jurisdiction

For the resolution of any civil disputes arising from the interpretation, execution and termination of this distance sales contract, if the Customer is a consumer (i.e. a natural person who buys the products not for purposes related to his professional activity) the mandatory territorial jurisdiction is of the judge of the place of residence or domicile of the consumer, if located in Italy (Art. D. Lgs. 205/2006).

7. Changes to the general conditions of sale

DE.LA.RO® reserves the right to change the Site, policies and these Terms and Conditions at any time to offer new products or services, or to comply with legal or regulatory requirements. The Customer shall be subject to the policies and terms of the General Terms and Conditions of Sale in effect from time to time at the time the Customer orders products from DE.LA.RO®, unless any changes to such policies and terms are required by applicable law or competent authorities (in which case, they shall also apply to orders the Customer has previously placed). Should any provision of these Terms and Conditions be held invalid, void, or for any reason unenforceable, such condition shall not, however, affect the validity and enforceability of the other provisions.

Any amendments and/or additions will be effective from the date of their publication on the website https://www.delaro.it/.

Shipping and delivery time

Shipping: each order is processed after checking the products in stock. Shipping is done within a maximum of 10 days.

Conditions: rates are calculated at the time of check-out, if there is an inconsistency, please report it. Normally, for shipping the order is entrusted to SDA or DHL, with whom we have never had any problems.

Customer Service is active 7 days a week at all times.

Returns: we accept returns on orders processed within 14 days of purchase. Products damaged externally (to packaging or labels) opened or used will not be refunded. Return shipping costs are the responsibility of the customer.

Secure payment methods


PayPal is an online payment service that allows you to pay for purchases, receive payments, or send and receive money.

PayPal in 3 steps

  • Open your PayPal account for free.
  • Securely register your card and bank account.
  • Pay for your purchases with your email address and PayPal password.

How does PayPal payment work?

During the completion of your order, at the payment step, it is only a matter of:

  • Select PayPal,

He is then redirected to the PayPal interface.

  • Enter your email and password,
  • Validate the payment, which validates your order.
  • An order confirmation email is sent (check its spams).


A wire transfer is a transfer of money that can be made between two accounts opened at the same bank or between two accounts at different banks. To give a wire transfer order to your bank, you must have the beneficiary’s bank details.

How does payment by bank transfer work?

During the completion of your order, at the payment step, it is only a matter of :

  • Select ” Bank transfer “.
  • Validate your order.

He will then be redirected to the order confirmation page where there are also our bank details so that he can make the payment.

A confirmation email indicating that the order is being considered will be sent (check your spams). This email also confirms our bank details.

Satisfied or Refunded

Sales of products via the Internet are governed by Articles 45 to 67 of Legislative Decree 206/2005 (Consumer Code). This legislation provides consumers with the right to withdraw from contracts or contractual proposals, guaranteeing them the right to return the purchased product and obtain a refund of the expense incurred. The right of withdrawal does not apply to audiovisual products and computer software products that have been unsealed by the consumer, nor to sealed goods that are not suitable for return for hygienic or health protection reasons that have been opened after delivery.

The Customer shall be liable for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the products, namely:

– In the absence of the original packaging;

– In the absence of integral elements of the product.

The right of withdrawal is reserved exclusively for consumers (individuals who purchase goods not for purposes related to their professional, commercial or entrepreneurial activity), so it cannot be exercised by legal persons and individuals acting for purposes related to their professional activity, if any.

The cost of returning the product is the responsibility of the Customer.

How and when to exercise the right of withdrawal

The Customer has a period of fourteen (14) days to withdraw.

The withdrawal period ends after 14 (fourteen) days from the receipt of goods or, in the case of services, from the conclusion of the contract. Within this period, the Customer must notify DE.LA.RO® of the desire to withdraw from the contract by sending an e-mail to info@delaro.it.

Within 3 (three) working days of receipt of the withdrawal notice, DE.LA.RO® will send the Customer, to the email address indicated in the order or withdrawal request, the Return Authorization Number (RAR) that will identify the case.

Within 14 (fourteen) days of receipt of the Return Authorization Number (RAN), the Customer shall, at its own expense, ship the product carefully packaged, indicating on the packaging the Return Authorization Number (RAN) assigned by DE.LA.RO®, to the following address:


Operational headquarters at Via del Commercio, 110 – Urgnano (BG) – 24059

The deadline shall be considered met if the Customer ships the product before the expiration of the 14 (fourteen) day period.

How and when to reimburse the Customer for the cost of the product and shipping costs

The refund is handled according to the method chosen for withdrawal, i.e., through the online channel or by returning the product to the store.

Online Withdrawal

If you decide to make the withdrawal through email, with return of the product by shipping the product (as per the above directions) the refund procedure is as follows:

– Pursuant to Article 56 of Legislative Decree. 206/05 will refund all payments within 14 (fourteen) days from the date on which it became aware of the Customer’s exercise of the right of withdrawal, including delivery costs (with the exception of additional costs arising from any choice of a type of delivery other than the least expensive type of standard delivery offered by DE.LA.RO®); in any event, the Customer shall not incur any costs as a consequence of such refund.

DE.LA.RO® may withhold the refund until it has received the undamaged product or until the Customer has demonstrated that it has returned the goods, whichever occurs first.